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CIS-SP Practical Information - Fresh CIS-SP Dumps

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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q19-Q24):

NEW QUESTION # 19
Name the methods available to provide data access to a user outside of their domain hierarchy.
Choose 2 answers

A. Access Control Lists
B. Domain scope
C. Visibility
D. sys_visibility.domain system property
E. Contains

Answer: A,D

Explanation:
In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved through the following methods:
1. Access Control Lists (ACLs): ACLs are used to define permissions for accessing data within ServiceNow. By configuring ACLs, you can grant specific users or groups access to data outside their domain hierarchy. This is done by setting up rules that allow or deny access based on various conditions, such as roles, user attributes, or specific field values1.
2. sys_visibility.domain system property: This system property can be configured to control the visibility of records across different domains. By setting this property, you can define which domains' data should be visible to users outside their own domain hierarchy. This allows for more granular control over data access and visibility2.
These methods ensure that users can access the necessary data while maintaining the integrity and security of the domain separation model.
1: ServiceNow ACL Documentation
2: ServiceNow Domain Separation Documentation

NEW QUESTION # 20
What business logic can be created in a domain?
Choose 3 answers

A. Ul Policy
B. Email Notification
C. Ul Script
D. Script Include
E. Business Rule

Answer: B,D,E

Explanation:
In ServiceNow, domain separation allows for the segregation of data, processes, and administrative tasks into logical groupings called domains. Within these domains, you can create specific business logic that is unique to each domain. The business logic that can be created in a domain includes:
* Business Rules: These are server-side scripts that execute when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to apply business logic across all applications within a domain1.
* Email Notifications: These can be configured to respond to various events within a domain and can be set up to target users within specific domains. This allows for domain-specific communication strategies2.
* Script Includes: These are reusable server-side scripts that can be included in other scripts. Script includes can be used to store common functions or classes that are applicable to the domain-specific business logic3.
UI Policies and UI Scripts, while they can be part of the user interface customization in a domain-separated environment, are not considered business logic in the context of this question. UI Policies dynamically change information on a form and UI Scripts can add JavaScript to forms. However, they do not define the underlying business logic like Business Rules, Email Notifications, and Script Includes do.
For further details and best practices regarding domain separation and the creation of business logic within domains, you can refer to the ServiceNow documentation and resources provided23.

NEW QUESTION # 21
What happens when the glide.knowman.allow_edit_global_articles system property is enabled ?

A. Users from any domain with a knowledge admin role and can check out and edit global articles
B. Users with admin rights from global domain can check out and edit global articles
C. Users in global can check out and edit global articles
D. Any user from a domain other than the global domain can check out and edit global articles

Answer: C

Explanation:
The glide.knowman.allow_edit_global_articles system property in ServiceNow, when enabled, allows users in the global domain to check out and edit global knowledge articles. This property is particularly useful in scenarios where an organization wants to centralize the editing of knowledge articles to users who are part of the global domain, typically administrators or designated knowledge managers.
This setting ensures that while users from other domains can view and utilize the global knowledge articles, the editing rights are reserved for global domain users to maintain consistency and control over the content. It's important to note that this property does not extend editing privileges to users from non-global domains or to all users with a knowledge admin role; it specifically targets users within the global domain.
The configuration of this property is a part of the knowledge management best practices in ServiceNow, as it helps in maintaining the quality and integrity of knowledge articles by restricting edit access to a controlled group of users. This approach aligns with the overall strategy of domain separation, where the goal is to separate and protect the data and operations of different business units or domains within the same ServiceNow instance1.

NEW QUESTION # 22
Select the recommended approach to Domain Separation

A. 80% or more data-driven. 15% or more Standard. Less than 5% Configuration
B. 70% or more Standard. 25% or more data-driven. Less than 5% Configuration
C. 50% or more Standard. 25% or more data-driven, Less than 25% Configuration
D. 80% or more Standard, 15% or more data-driven, Less than 5% Configuration

Answer: D

Explanation:
ServiceNow recommends a domain separation approach that maximizes the use of standard configurations while minimizing custom configurations. This approach ensures maintainability, scalability, and ease of upgrades. The recommended approach is:
* 80% or more Standard: Utilizing out-of-the-box (OOTB) configurations as much as possible to leverage ServiceNow's built-in capabilities and best practices.
* 15% or more data-driven: Using data-driven configurations to adapt to specific business needs without extensive custom coding.
* Less than 5% Configuration: Minimizing custom configurations to reduce complexity and potential issues during upgrades.
This strategy aligns with ServiceNow's best practices for domain separation, ensuring that the system remains robust and easier to manage.
1: ServiceNow Domain Separation Best Practices 2: Understanding Domain Separation in ServiceNow

NEW QUESTION # 23
If a business rule exists in the parent domain and a separate non-overriding business rule exists in the child domain, which rule will run for the child domain?

A. The child rule will run
B. Neither rule will run
C. The parent rule will run
D. Both rules will run

Answer: D

Explanation:
In ServiceNow, domain separation allows for the partitioning of data, processes, and administrative tasks into distinct domains within the same instance. When it comes to business rules, if a business rule exists in the parent domain and another non-overriding business rule exists in the child domain, both rules will be executed for the child domain1.
This behavior is part of the domain hierarchy logic, where the child domain inherits the properties and rules of its parent unless explicitly overridden. Since the business rule in the child domain is non-overriding, it does not cancel or replace the parent domain's rule. Instead, it adds to the logic that will be processed when the conditions for the business rule are met.
Therefore, when an action occurs that triggers the business rules, the system will first run the business rule from the parent domain followed by the business rule from the child domain. This ensures that the foundational logic set by the parent domain is always applied, while still allowing for additional, domain-specific customizations in the child domains2.
It's important to note that this behavior can be controlled and configured according to the needs of the organization, and understanding the implications of domain inheritance is crucial for proper domain separation management in ServiceNow3.

NEW QUESTION # 24
......

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Karl Black Karl Black

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