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Authentic CIS-ITSM Exam Questions - Reliable CIS-ITSM Exam Online

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q35-Q40):

NEW QUESTION # 35
A customer has a requirement to include a Catalog Item to order Microsoft Access in several Categories so that users can find it easily. What is the best way to do this?

A. Add additional Categories in the Catalog Item's Categories Related List
B. List the Categories in the Catalog Item's Description field
C. Build the item as an Order Guide
D. Copy the Catalog Item and associate a copy with each Category

Answer: A

Explanation:
Explanation
Catalog Client Scripts run client-side to control behavior of items presented to users. Use Catalog Client Scripts to validate content, populate fields dynamically, or clear variable values based on changes to other variables.

NEW QUESTION # 36
ITSM provides IT services for 5 key business areas.
Which one of the following is NOT one of them?

A. Business Applications
B. IT
C. Security Operations
D. Knowledge Management

Answer: D

Explanation:
Explanation
ServiceNow provides IT services for 5 key business areas: IT, Security Operations, Customer Service, HR and building business applications.

NEW QUESTION # 37
Which of the following are possible values according to the outcome of the applied change policy? Select 5 Answers from the below options

A. Paused
B. Finished
C. Skipped
D. Approved
E. Rejected
F. Completed
G. Canceled

Answer: B,C,D,E,G

NEW QUESTION # 38
Which table can be used to build a report to see which knowledge articles are no longer viewed by users?

A. kb_article_statistics
B. kb_knowledge
C. kb_feedback
D. kb_use

Answer: D

Explanation:
Explanation
kb_use table stores a record every time an article is viewed. It is useful to build reports to see which articles are no longer viewed.

NEW QUESTION # 39
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?

A. Assign delegated administration to the subset of users to View All Data.
B. Create a new profile and role for the subset of users with the View All Data permission.
C. Create a permission set with the View All Data permission for the subset of users.
D. Enable the View All Data permission for the roles of the subset of users.

Answer: C

NEW QUESTION # 40
......

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